Well, I know that Entity has said that there's new "changes" going on and people have been moving around and what not, but there are some things I'd like to address myself.
1) The Value of Time and Money. Many people have complained about delays (and this isn't only recently) and while some of those could be due to spam filters, most are not. I've encountered this problem myself a couple times in the past, maybe a coach is unavailable or no one can get a hold of them. Some sort of courtesy, "We've got your e-mail, we're working on it, we just need some time" would be of great benefit. I, not even being a baller/huge winner at poker, have become a bit desensitized to money, and I think that is something that many poker players in general have encountered.
But the simple fact of the matter is that some people are wanting to pay $50/hr, $200/hr, $300+/hr, or if you want the Mythical Beast, $1600hr. Even at the low end, though, of $50/hr, that is more money than most well educated people are making per hour, and when someone is coming to you looking for a service that is, in fact, dealing with a large sum of money hourly, to watch you play cards, these people should be treated closer to VIP's than "when we get to it." I know the large part of the actual money goes to the coaches, but DC is facilitating the cash flow.
2) The Application. I've read post from other members discussing how they put a lot of time and effort into an application, only to receive a message back saying, "Good news! xxxxx is available for coaching! Their hourly rate is..." with virtually no rhyme or reason why this coach may have been chosen. Most students have their coaches picked out, and that's fine, and this could be considered largely a non-issue, but I think the students should speak with their respective coaches or coaches that have been chosen for them before they ever send a penny in for coaching.
That being said, once you get past the early phases, it all seems to work out pretty well. The staff is friendly and the coaches are great. I hope this post doesn't seem too abusive, as I've used coaching and will continue to do so!