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D.King1212

Avatar for D.King1212

3 posts
Joined 12/2011

Im new here and when i go to watch videos all i can get is a 2 minute or so preview, not the full video. I can download fine but ofc this will take up alot of space on my hard drive. Is there some special way of watching these online. I do only have the free trial for now.

Posted about 1 year ago

Entity

Avatar for Entity

8233 posts
Joined 11/2006

D.King1212,

Try logging out and back in again. This is a bug that we're looking into, but it's been solved for every user I've talked to by logging out and back in.

thanks,
Rob

Posted about 1 year ago

Entity

Avatar for Entity

8233 posts
Joined 11/2006

D.King1212,

Also, can you post what browser you use? I'm having a tough time duplicating this bug - having the browser & version as well as your operating system/version would help very much.

thanks,
Rob

Posted about 1 year ago

D.King1212

Avatar for D.King1212

3 posts
Joined 12/2011

Entity

Avatar for Entity

8233 posts
Joined 11/2006

thanks.
I am using google chrome.


Are you still having the bug after logging out and back in again?

thanks,
Rob

Posted about 1 year ago

D.King1212

Avatar for D.King1212

3 posts
Joined 12/2011

i also did log out and in again and same thing.

Posted about 1 year ago

Entity

Avatar for Entity

8233 posts
Joined 11/2006

i also did log out and in again and same thing.


Do you have a different browser you could try? I just logged in as you and was able to watch a full length video successfully (using Chrome for Mac) - unfortunately I'm having a tough time figuring out what is causing this bug for you.

thanks,
Rob

Posted about 1 year ago




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